I currently have an exterminator who is great and very knowledgeable. However, I felt the need to get a second opinion from another exterminator because I kept seeing carpenter ants outside my house and was concerned. Even though my current exterminator was spraying, I just wanted to be sure there wasn't a nest inside or any other issues that were being overlooked.I called Josh from Faro Pest Control. Not only did he listen to my concerns, but he also reassured me, saying, "No problem, Steve. We can come out and check it out just in case something was missed."Bryan came to my house at the scheduled time and patiently listened to my concerns about the carpenter ants. He thoroughly checked the areas I pointed out outside, as well as the basement and attic. He was not only attentive to my concerns but also took the time to educate me about what he was looking for.In the end, he confirmed that everything was in good order and that my current exterminator was doing a fantastic job.When I asked how much I owed for the visit, Bryan immediately replied, "No charge Steve, glad everything's OK."Thank you, Bryan. If I ever need an exterminator, there will be no hesitation—I will call you again.If you are having pest issues, you should to.